Change or reset your password
Change your password in Account, or reset it from the sign-in screen with an email link or your recovery code.
Steps
- 1
To change it: open Account, go to Security and your data and tap Change my password.
- 2
Type your Current password and a New password, then tap Change password. Other phones and computers are signed out.
- 3
Forgot it? On the sign-in screen tap Forgot your password?, type your Email and tap Email me a link.
- 4
Open the email within 30 minutes and tap the link. Type a New password and tap Save and sign in.
- 5
No access to your email? Tap Use my recovery code instead, type your Email, Recovery code and New password, and tap Reset my password.
- 6
Still stuck? Tap Message the myKesho team, add your email and what you need, and tap Send.
A reset link works once, for 30 minutes. If it has expired you’ll see This link has expired: tap Get a new link. After a reset with your recovery code, save Your new recovery code, because the old one stops working.
Why the app asks for your password again
- After an hour away, the parent app asks for your password again.
- If a child signed in to the kids app on the same phone, you’re signed out. That keeps kids out of the parent app.
If you think someone else knows your password, change it now. Changing it signs out every other device.
Questions
How long can a password be?
At least 8 characters. Common passwords and your email address aren’t allowed.
Can I change my email address?
Not in the app yet. Email [email protected] from your current address and we’ll help.
How does the team check it’s me?
Send your message from the sign-in screen with your email. We check it’s you and give you a new recovery code.
Related help
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