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myKesho help

Step-by-step help for parents and kids, with the exact buttons to tap. Stuck on something that isn’t here? Email [email protected] or use Send feedback in the app.

For parents

Getting started

Set up your familySign up with your email, confirm the code we send you, save your recovery code and add your first child.Save your recovery codeA 10-character code that gets you back in if you forget your password. We only show it once.Add a childAdd each child with their birthday. The form changes to fit their age group.Add a second parent or guardianInvite your partner, Shosh or another guardian. Up to four grown-ups, each with their own sign-in.Add myKesho to your home screenmyKesho runs in your browser. Add it to your home screen so it opens like an app.

Age groups

What each age group gets, and turning 6Chipukizi, Mvumbuzi, Mjenzi and Kiongozi: what changes at each age, and how to set up a child’s app at 6.

How your child signs in, and changing their usernameKids open mykesho.com/#kids and sign in with a username and a 4-digit PIN. No email needed.Reset your child’s PINSet a new 4-digit PIN when your child forgets theirs. It also unlocks them after too many wrong tries.

Pocket money

Set the weekly allowance, payday and jar splitChoose how much each child gets, which day and time payday comes, and how it splits into Wallet, Save and Share.Set up Term pocket money for boarding schoolSet the term dates and the total. One week’s share opens each week, so it lasts the whole term.

Day to day

Answer your child’s asksEvery time your child wants to use money, take from Save or play a game, it waits for you on Home.Record money your child usedGave them cash or paid for something with their money? Take it out of their Wallet so the record stays right.Add money your child was given or earnedRecord extra money from you, a gift from Shosh, or cash they earned outside, into Wallet or Save.Set tasks and approve themGive chores a small reward. Your child ticks them off, you approve, and the money lands on payday.Savings goalsYour child picks something to save for and you approve it. You can set a goal for them too.Save together with a family goalPick something the whole family wants. The kids add from Save, you add too, and everyone watches it fill.The Share jar and givingPart of every payday goes into Share. Your child picks a cause, you pay it, and they see where it went.Let an older child spend without askingGive a teen a small weekly budget they spend on their own. They still record it, and you see every spend.

Gifts and birthdays

Share a gift link and confirm giftsShosh, aunties and uncles use the link to say what they’re sending. You confirm it once the money reaches you.Birthday reminders and the partyAdd the day they were born to get a reminder a week before. On the day they get Kesho Stars and a party.

Lessons

How Money Missions workShort money lessons set in Kenya. Kids earn Kesho Stars, and you get a question to ask at home.

Account and privacy

Change or reset your passwordChange your password in Account, or reset it from the sign-in screen with an email link or your recovery code.Choose your emails and contact the teamTurn myKesho’s email notes on or off, and send us a message when something’s confusing.Download your data, remove a child or delete the familyYour family’s data is yours. Download it, remove one child, or delete everything, any time.

Troubleshooting

My child can’t sign inCheck the address, the username and the PIN, and unlock them if they tried too many times.Payday didn’t happenPayday runs when someone in your family opens myKesho. Here’s how to check it and fix it.A balance looks wrongMost surprises have a simple reason. Check the transactions, asks waiting and goals before you fix anything.The app won’t load or says you’re offlineWhat the offline bar means, why changes wait, and what to try when myKesho won’t open.

For kids

Short how-tos for the kids app. Read them together the first time.

Getting in

Sign in to myKeshoType your username, then tap your 4-number PIN. The first time, you pick your avatar.I forgot my PIN or usernameYour parent can find your username and give you a new PIN. Don’t keep guessing.Change my PINPick a new 4-number PIN from the Me tab. You need your old one.Put myKesho on your home screenAdd myKesho Kids to your phone so it opens like an app.

My money

What My wallet, Save and Share meanYour money is kept in three jars. Here’s what each one is for.Ask to use my moneyTap Use to ask your parent before you spend. Some older kids can spend a little without asking.Ask your parent for money or game timeUse Ask to ask for money, for money from Save, or for time to play a game.Take money out of SaveSave money needs a yes from your parent to come out. Here’s how to ask.Move money between jarsMove money from your wallet into Save, Share or a goal. You don’t need to ask.Send money to a brother or sisterSend money from your wallet to a brother or sister, with a note and a sticker. Your parent says yes first.Give money from your Share jarUse your Share jar to help someone. Your parent says yes, then it goes.

Goals

Start a goal and add to itSave up for something you want. Your parent says yes, then you fill it up.Save together for a family goalAdd your money to something the whole family is saving for.

Earning

Do your tasks and get paid on paydayDo a task, tick it, and when your parent approves it you get paid on payday.

Learning

Play Money Missions and quizzesShort money lessons in Learn. Finish them in order, pass the level quiz, collect stars.Get Kesho StarsStars show what you’ve learned and done with money. Here’s how to get more.Try the Grow labFor age 8 and up: see how saved money can grow over the years.

Staying safe

Keep your PIN safeNever share your PIN. If someone asks for it, say no and tell a grown-up.

Ready for tomorrow.

Start this week. Their first payday can be this Friday.

Set up your family

Free. Sign up with your email. No card, M‑Pesa or bank details needed.