Choose your emails and contact the team
Turn myKesho’s email notes on or off, and send us a message when something’s confusing.
Steps
- 1
Open Account and scroll to Emails. You’ll see the address they go to.
- 2
Switch When a child asks on or off. It covers money, games and goals waiting for you, at most one email every 3 hours.
- 3
Switch Sunday note on or off. It says what each child earned, spent, saved and learned that week.
- 4
To reach us, open Account, go to Help us make it better and tap Send feedback. On Home, the send button at the top does the same.
- 5
Pick a face from Not good to Love it, write what’s working or confusing, add Your email, if you’d like a reply (optional), and tap Send.
Each parent picks their own emails. Account emails like password resets and invites always come, because you asked for them. myKesho doesn’t send marketing emails unless you choose to get them.
Other ways to reach us
- Email [email protected].
- Locked out of your account? Use Message the myKesho team on the Forgot your password screen.
We read every message and aim to reply within 7 days. When something goes wrong, like a lock-out or a wrong amount, the small myKesho team can open your family’s record to sort it out. They never see PINs, passwords or your private notes about a child.
Questions
I’m not getting any emails.
Check spam, and check that the switches under Emails are on. The Emails section only shows for parents who signed in with an email.
Is there a phone number?
Not at the moment. Use Send feedback or email [email protected].
Can my child send feedback?
Yes, from Me in the kids app.
Related help
Ready for tomorrow.
Start this week. Their first payday can be this Friday.
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